Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Average transit times within the US are 3-5 days. We currently do not offer international shipping. If you haven’t received your order within this time frame, please contact us and we’ll assist you right away.
- Click on the ‘Sign Up’ button on our homepage.
- Enter your name, email address, and create a password.
- Click ‘Sign Up’ and check your email for a confirmation link.
- Once verified, you’re all set to shop and track your orders!
- Log in to your account and go to the ‘My Account’ section.
- Click on ‘Shipping Addresses’ or ‘Address Book’.
- Select ‘Edit’ next to your current address or click ‘Add New Address’.
- Save your changes, and you’re all set!
- Log in to your account and go to the ‘My Orders’ section.
- Click on the order you want to track.
- You’ll find the tracking number and a link to track your shipment.
We do not store your card information unless you opt in and subscribe to our subscription services. Your payment details are securely encrypted and processed through our trusted payment provider.
If you do not subscribe, your card information will not be stored
Sales tax is calculated based on your shipping address and local tax regulations. If applicable, the tax amount will be added at checkout before you complete your purchase.
Taxes vary by location, so the final amount may depend on state, county, or country tax laws
We currently only ship within the USA. Stay tuned for updates as we work on expanding our shipping options!
Yes, we will ship all your items in one package whenever possible. If your order is split for any reason, you’ll receive tracking information for each package
If you need to swap an item
Returns and Exchanges
Tidal Cart offers a 30-Day Money-Back Guarantee. If you’re unsatisfied with your purchase and wish to return an item, please contact us within 30 days of receiving your order. Please note that sale or discounted items are final and cannot be returned or refunded. If your refund request is approved, a 25% restocking fee and the shipping cost will be deducted from your refund. For return inquiries, please email [email protected]
If you’ve received the wrong item, we apologize for the mistake. Please contact us within 30 days of receiving your order at [email protected] with your order number and a photo of the item you received. We’ll work quickly to resolve the issue and send you the correct item.
We’re sorry to hear that you received damaged item! Please contact us within 30 days of receiving your order at [email protected] Include your order number and photos of the damaged items, and we’ll assist you with a replacement or refund as quickly as possible.
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We accept VISA, MasterCard, American Express, and Discover. We do not accept cash on delivery.
Please reach out to our customer support team if you need information on how to avail of our rewards! You can email us at [email protected], and we’ll be happy to assist you.”
- Log in to your Tidal Cart account.
- Go to the ‘My Account’ section.
- Navigate to the ‘Subscriptions’ tab.
- Select the subscription you wish to cancel and click ‘Cancel Subscription’.
- If you need assistance or cannot find the option, please email us at [email protected], and we’ll assist you with the cancellation.
When you purchase any product on our website, you get 21-day complimentary access to Tidal Cart Rewards, unless you opt-out at checkout. Our rewards membership gives you access to exclusive store discounts and free monthly products for just $24.99 per month! If you don’t want to be part of this, you can simply cancel your subscription by following this link, or just let us know, and we will cancel your account immediately.
Your data is handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. Your order details, name, address, and credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D Secure procedure for added protection.